Oyvind (OJ) Boulter

Maintain 9 Netbackup Master Servers with over 67 Media Servers and over 2000 Clients across the country
Support Symantec Netbackup versions 5.1, 6.0, and 6.5 including installation, troubleshooting, and configuration
Coordinated and Assisted with several large scale upgrades of remote server systems in support of NetBackup
Exceeded national goal of 98% SLA on ticket resolutions
Worked as Lease Roll co-ordinator for the Pacific Northwest region utilizing the HP Openview Asset Center
Co-ordinated and facilitated a large scale training program to ensure all employees in an organization were competent and comfortable with the Netmeeting client.
Assisted in planning and implementation of a mass deployment of over 1500 computers on schedule.
Completed quarterly inventories of systems in our environment to better track the support needs of my customers.
Worked with vendors and customers to facilitate changes and new ideas for products at Nordic Ltd LLC.
Have personally troubleshot and repaired over 3000 individual requests through the Remedy Ticketing system.
Provide secondary support for a training center with almost 200 computers that need to be reimaged or reconfigured on a weekly basis.
Awarded a Commendation medal by the air force for work done supporting the network on McChord AFB during desert storm.
Installed, connected, labeled, and tested over fifteen miles of cabling to support the Personal Concepts III computer system resulting in McChord AFB being sited as “Best in Air Mobility Command”.
Worked as part of a project team to complete a mass upgrade of the Spiderweb software system on 252 computer systems.
Primary point of contact and project lead on several virus outbreak projects.
Recommended network changes and additional workstations which increased productivity at a small company.
Was the primary point in a software deployment project for the PVCS tracker program.
Project team member for a departmental upgrade of JAVA software.
Trained as a backup for Installation and Repair of telephony wiring and systems to cover possible 2009 strike.
Managed the telephone maintenance trouble desk for McChord AFB
Coordinated repairs and maintenance between departments within the McChord AFB Communications Squadron
Assisted with setup of Switch lines and call related equipment and features (including call traces) on McChord AFB
Designed and Implemented a tracking system for telecom trouble calls.
Computer Applications
Work daily with Microsoft Office and various operating systems (Dos, Windows 98-ME-2K-XP-2003, Linux, Unix)
Designed and maintain 2 websites using Macromedia Dreamweaver MX and Postnuke PHP suite
Developed garment patterns on the ADS CAD system
Co-wrote a fabric inventory database using Microsoft Access 5.0 and 97 to increase production and tracking of inventory for Nordic Ltd. LLC